ShenZhen Alpha Product Testing Co.,LTD.
General terms for testing services
ShenZhen Alpha Product Testing Co.,LTD. Including its branches and subsidiaries and offices, hereinafter referred to as the "Company" According to the terms and conditions contained herein (hereinafter referred to as the "General Provisions") Provide services to those in need or institutions (hereinafter referred to as "customers") The terms of the Universal Terms are part of the relevant test contract, test application form, etc., unless otherwise stated in writing, the offer or service and derivative contractual relationship between the parties are subject to this general terms.
1. Test requirements
1.1 When applying for testing, the customer should fill out the test application form and submit it to the company (which may use email, fax and express). If the customer has special requirements for the test service, the company should submit the "test application form" at the same time in writing to inform the company, the company has the right to review its rationality, legitimacy, and according to the actual situation to decide whether to accept the request.
1.2 The customer shall provide our company with legal, applicable and appropriate samples in accordance with the test requirements and pay the test fee and other related expenses.
1.3 the company in accordance with the customer test application form submitted by the project and the requirements of the test service, according to the agreed way to send test report.
1.4 Regardless of the sample delivery method, the customer should properly protect and package the sample to ensure the safety of the sample during transport or delivery. The Company shall not be liable for any damage or loss that may occur in the course of the transport process or if it is not applicable to the inspection.
1.5 If the customer needs the company to go out sampling or field test, the customer shall ensure that there is no risk at the job site that threatens or affects the personal and property safety of the company's personnel. Otherwise, all losses to the company (including but not limited to medical expenses , Work injury treatment, economic compensation) by the customer, unless otherwise agreed agreement.
1.6 customer shall inform the company of any service entrusted with the actual or potential risk or risk related, such as radiation, toxic or harmful substances or explosive or poison, environmental pollutants, and promised by the sample commissioned in compliance with requirements of national laws.
1.7 The company receives the sample and relevant information provided by the customer and checks it in time. If the sample is found to be inaccurate, the sample quantity is insufficient, the sample is damaged, or the necessary information (which may affect the accuracy of the result and the result is determined) Inform the customer to add qualified samples and information, the service cycle from the company received additional samples and information from the re-calculation.
1.8 The Company shall not be liable for any damage or damage to the sample during the testing process due to the test method requirements.
1.9 If the customer has no special requirements for the retention of the test sample, the company will retain the sample according to the internal management requirements. For more than the retention period, the company has the right to self-destroying retained samples, if the customer requirements to continue to save, the customer needs to bear the sample custody fee. If the customer requests the sample to be returned, the relevant fee is borne by the customer.
1.10 The Client shall clearly fill in the Service Requirements in the Test Application Form, including but not limited to the Test Project and the test method on which it is based. If the customer specifies the test method, the test method is applicable to the customer or not. If the test method is recommended by the company, the company is responsible for selecting the applicable method and informing the customer.
1.11 If the customer requests a change in the testing service during the testing process, a change request is required and the company shall re-enter the contract for the change.
1.12 If a test project requires a subcontract test, the company is responsible for the work of the subcontractor, except for the subcontractor designated by the client or the statutory authority.
1.13 company testing service cycle to provide customers with a complete test application form, return to the quotation, the sample has been issued to the company after the opening notice (a variety of notification methods) to start the calculation. For customers waiting for emergency testing services, the company will be based on test methods, projects and other conditions to determine whether it can be met.
1.14 The Client shall terminate or vary in accordance with the Client's request in writing, the Customer shall pay the test fee (including but not limited to the test fee, labor fee, Reagent fees, etc.) and has no right to require the company to refund the amount it has paid before.
1.15 The company will promptly notify the customer of the test items that can not be completed in time due to unforeseen technical level and test equipment failure, etc. The company will not be liable for any breach of contract.
2. Test report
2.1 The company can provide Chinese or English language reports according to customer requirements. When the English and Chinese reports are required, the customer should provide the English information about the contents of the report, such as the name of the customer, the name of the sample etc., and the company does not translate the information provided by the customer unless otherwise agreed.
For data samples, the results of the company's report or certificate are only responsible for the samples to be inspected and do not give any advice on the same batch of samples taken. In any case, the company's liability should not exceed the scope of the company's test report issued by the sample.
After the completion of the company's services, the customer objection to the results of the test should be completed within 15 days from the date of completion of the test report to the company, accompanied by the original report. If the objection is not filed, it shall be deemed to agree to the result of the test. When the re-inspection request is made, the company will only review the original sample according to the original test method, and the customer shall pay the corresponding re-examination fee according to the re-examination. If you want to switch to a new sample and / or make a new method test, consider it as a new entrustment application. The company does not accept, re: (1) the originalsample customers have been retrieved; (2) the original sample could not be saved; (3) the original sample has been exhausted; (4) the originalsample surplus is too little to review; (5) the original sample retention period has been destroyed; (6) the original sample deterioration; (7) not to repeat the test project; (8) other circumstances that can not be re.
2.4 three months after receipt of the report, the client may apply for report changes, by the company to evaluate the proposed application, determine whether to revise. The company provides inspection reports in accordance with the service requirements, and the company does not assume any risks and liabilities arising from the use of invalid, invalid reports or misuse reports by the client and its agents or their interested parties. The company has the right to refuse to apply for an unreasonable report change.
2.5 because of some test items or method has not yet received the laboratory accreditation, in this case, if the customer acceptance testing service of our company, it can not be used to report the results to the society as issued by the third party certification or any commercial purposes,our company does not undertake any risk and legal liability.
2.6 The company is responsible for the authenticity of the data, documents and samples based on the information provided by the customer or its agent, the samples and so on. The Company or Company Personnel or Subcontractors shall not be liable for any false reports that are caused by the Client's unclear, incorrect, incomplete, misleading or false information.
3. Technical service
3.1 The Company may set up a dedicated service channel for the customer at the customer's request so that the customer and its suppliers can enjoy the fast track service and appoint the person as the customer service window to provide relevant support for the customer and its suppliers.
3.2 According to customer requirements, the company for customers and suppliers to detect methods, testing requirements training, supply chain management consulting and other services, specific service methods and costs determined by the two sides to negotiate.
Customers can use the company's complaint hotline: 4008-3008-95, complaints email: service@a-lab.cn or through any other convenient way to feedback on the relevant services.
4.Mutual commitment
4.1 The Client undertakes to pay the Test Fee to the Company in full and on time in accordance with the Contract and may not detain or postpone any payment for any reason other than any dispute arising from the Company's dispute, cross-claim or payment.
Customer termination payment for any reason or unable to cope with the company of all or part of payment, the company shall have the right to suspend all services and refused to send test report and any related information, until the customer pay all payment in arrears and interest. Company to defaults and losses caused by the customer do not need to take any responsibility.
4.2 The company undertakes to choose the appropriate method to provide testing services to ensure the accuracy and effectiveness of the test results.
4.3 In order to provide better service to the customer, the Company shall have the right to perform all the terms or partial terms of the required performance, authorize affiliates or other third parties with appropriate qualifications and performance to provide services for customers.
5. Confidentiality and intellectual property
5.1 The Company undertakes to assume the obligation of confidentiality for the technical information and materials and informal publications provided by the Client. The Client shall bear the obligation of confidentiality for the information provided by the Company as well as the environmental conditions, product technology and production technology.
5.2 In the course of service, any trade secrets, including scope of cooperation, content, mode of cooperation, costs, rights and obligations of both parties, shall not be disclosed to any third party (other than the third party referred to in Article 4.3) The employee who knows the trade secret has the same obligation of confidentiality during the course of service.
6. liability for breach contract
6.1 When the customer fails to pay the test fee in accordance with the time limit stipulated in the contract, the company shall have the right to require the client to pay the liquidated damages of not less than 0.5% of the total amount of the test fee and to suspend the service and refuse to issue the inspection report.
6.2 because the fault, the company did not in accordance with the contract time for customers to issue a test report, each extension of the day, the customer has the right to require the company to pay the total amount of 5% of the test fee.
6.3 If the Company is unable to fulfill the agreed obligations due to uncontrollable circumstances, The company assumes no responsibility, The conditions including but not limited to the following situations: the force majeure occurs; customers can not fulfill its obligations in accordance with the agreement; because customers cause companies failed to complete the test according to the agreed service by customers of any loss or damage; relevant laws and regulations and standards change.
6.4 The Company undertakes to adopt the appropriate method in the course of fulfilling its obligations of service. The liability of the Company shall not in any case exceed the total amount of the fees or agency fees agreed upon in connection with the Client's contract for the breach of the Contract or the failure to use the appropriate method to cause the Client to produce any loss or expense of any loss of any nature Times, not more than RMB thirty thousand. The Company shall not be liable for any liability arising out of any claim that causes indirect losses, including loss of profits or loss of future business or loss of production or cancellation of the principal's contract.
6.5 the company shall be liable for compensation for the damage or loss of the customer's sample due to the fault of the company, and the amount of compensation shall not exceed 30% of the market value of the damaged or lost sample, and shall not exceed RMB thirty thousand.
6.6 in the event of a possible compensation under the provisions of 6.4 and 6.5, the amount of compensation shall be subject to the lesser amount.
6.7 if the client breaches the contract and causes damage to the company and the company, the customer shall be liable for damages.
7. Applicable law
7.1 the rights and obligations of both parties shall be governed by the laws of the People's Republic of China.
7.2 in case of disputes arising from the performance of the contract / agreement and the agreement, the two parties shall settle the dispute through consultation. If no settlement can be reached through negotiation, the case shall be submitted for arbitration or a lawsuit to the people's court.
8 .Language
The general terms and conditions shall be made in Chinese. If there is any discrepancy in the translation, the Chinese version shall prevail.
（The contents of this article will be changed as required, please pay attention to the latest content.）
